Service

Guarantee:
We guarantee that the product we provide is brand new, complete and unused.
All Modiary products are designed and built to the high standards of quality and reliability.
We will offer excellent serivce and respond to your problems promptly.

 

Pre-sale service:
When the customers need to design product schemes, please call us or email us directly. Our design engineer will provide professional technical schemes for free based on the detailed investigation and study on the customer’s demand.

Sample Availability & Policy
Based on the requirements from clients. We provide solution design, meeting your specification. Modiary will offer customer free sample.

Export/Import Processing Support:
Sample lead-time is 10 days, Mass production delivery lead-time is 15-25 days.
Our company has a professional team specialized in technical support and after-sales service.
Good logistics can make delivery promptly and safely.
We offer free online technical support after sale.

Maintenance
1.Maintenance principles: response in time, solve problems as soon as possible and ensure the use.

2. Maintenance period: One year.

3.Maintenance scope:

If the users find any exceptional problem, please contact with Our company by phone ,fax and email, we will response as soon as possible, and recover in 2 working days.

If there is any failure in product quality, Our company will maintain and replace the components for free. In the maintenance period, if the product cannot work in a right way, users should hand in detailed written report to state the details of the problems.

4.After contract expired date, we will conduct life maintenance of the system continuously.For the hardware equipment, we only collect expenses on components.